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You have lost an item, would like to find out tips and tricks for travelling safely as a disabled person or would like to give us feedback. You can find the right information here.
Found objects
Have you lost or forgotten something in one of our buses? All items will be deposited at the GrindelwaldBus office, Grundstrasse 32, 3818 Grindelwald in the evening. So it is best to call us from 08:00 am on the following day. We will be happy to help you with your search.
If you would like to collect your lost item from us, you will find us opposite the car park terminal at the entrance to the car park.
Otherwise we will send you the lost property against prepayment of the postage costs of CHF 15.00 within Switzerland (excluding bulky goods). Postage costs for foreign countries are available on request.
You can pay the costs to the following account: IBAN: CH42 0839 3053 9094 3911 9
GrindelwaldBus
Grundstrasse 32
CH-3818 Grindelwald
Travelling safely as a person with a disability
Barrier-free travelling on the local lines in Grindelwald
Low-floor buses and wheelchair ramps enable you – as a passenger with reduced mobility – to be mobile. Each of our buses has a wheelchair ramp. If the wheelchair is a maximum of 1.2 metres long and the total weight does not exceed 250 kg, access is granted.
Please note that the measures taken by GrindelwaldBus for travellers with reduced mobility do not necessarily comply with the legal requirements of the Disability Discrimination Act (BehiG).
By the end of 2023, selected bus stops have been converted in line with the Disability Discrimination Act. The stops are defined by the road owner – i.e. the municipality or the canton.
Barrier-free travelling on the mountain lines in Grindelwald
Would you like to go on an excursion on a mountain line? Please contact us in advance by telephone or e-mail so that we can advise and support you on your journey.
Smart travelling
- Buy your ticket before starting your journey. This means you can go straight to a free seat after getting on the bus.
- Let other passengers help you. For example, by holding down the stop button on the doors for longer: this keeps them open for longer.
- Get in at the front door.
- Take a seat in the marked four-seater compartment.
- As a wheelchair user or passenger with walking aid, you can enter the bus at the second door. You can place the wheelchair or walking aid directly ahead for the duration of the journey. If you wand to get off, press the button directly next to your seat. Our drivers will then help you get off the bus.
- Contact us if you need assistance from our drivers.
- To get on the bus, press the blue button at the 2nd door on the outside.
- Select also the blue button (in the four-seater compartment) to get off again. This way, our drivers know that you need a little more time to leave the vehicle.
Our tip: Buy your ticket directly from us at the sales point at Bahnhofplatz or from the driver on the bus. We will be happy to advise you.
STI is participating in the initiative «Hidden Disabilities Sunflower»
STI connects people and regions with life and the future. This includes ensuring that all passengers enjoy a comfortable and independent journey.
Many disabilities are not visible at first glance. These include autism, dementia, neurological disorders and mental health conditions.
That is why the STI Bus AG is participating in the international initiative «Hidden Disabilities Sunflower». People with hidden disabilities can voluntarily wear a sunflower lanyard. This discreetly indicates possible support needs. The sunflower lanyard is an internationally recognised symbol and helps our employees to assess situations better and to offer support when needed.
Please note: The sunflower lanyard is not a ticket and does not entitle the wearer to any special rights. It serves exclusively as a voluntary indication of possible support needs.
Where can the sunflower lanyard be obtained?
Passengers can obtain the sunflower lanyard free of charge from the STI Ticket Shop at Thun station and from the sale station in Grindelwald.
Further information on the initiative can be found on the Hidden Disabilities Sunflower website.
Further information on the sunflower lanyard.
Feedback & questions
We are happy to receive customer feedback via our contact form. We will then get in touch with you.
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